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亚马逊申诉信怎么写_亚马逊申诉信之亚马逊产品品牌侵权申诉模板
2023-04-27

在大多数卖家眼里,亚马逊申诉是神秘且遥不可及的。虽然有些事情智赢君已经磨破嘴皮了,有些卖家依然不当回事,但是我们还是希望各位卖家学会亚马逊申诉信怎么写?下面就以亚马逊产品品牌侵权申诉模板为例,为各位提供蕞有效的帮助。

亚马逊申诉信怎么写_亚马逊申诉信之亚马逊产品品牌侵权申诉模板.jpg

首先考虑亚马逊申诉信POA的思路构架,一般包括:

1. 你是谁,发生了什么事情?

2. 导致问题的原因?

3. 解决问题的行动计划?

4. 如何避免未来投诉的措施?

5. 积极的结尾。

根据后面的经验,除了以上5个部分,还需要包含,行动计划的一些证据、原因的一些证据。

填写步骤:

(1)填写“导致问题的根本原因是什么”,告诉亚马逊我现在知道我的商品哪里出现问题了。

(2)“您将采取哪些措施来解决该问题?”,比如买家投诉的原因是“货不对版”,产品尺寸不对。那么我们就可以写由于自己的疏忽,listing页面中的尺寸信息填写错误,导致买家拿到的产品太小或者太大而被投诉,我们已经修改了listing内容,现在的信息已经正确。

(3)“您将采取哪些措施来避免将来出现问题?”,由于第二步已经将问题解决,第三步可以填写说自己会加强公司管理,在内容审核上会增加一道审核流程,确保不会再出现尺寸不对的问题等。

亚马逊产品品牌侵权申诉模板:

第一部分:对亚马逊通知表示感谢

Dear Amazon seller support, Thank you for your concern of our account.

第二部分:表明经过反思已经找出了问题的原因,表示歉意

We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon

selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform.

Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

第三部分:整改建议,恳请亚马逊再给自己一次机会

We had removed the listings and promise we won’t sell it again on Amazon. Would you offer the owner’s contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other’s benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.If you can give us a chance, we will do as follows:

01、Absolutely, we will see through all the policies and rules about selling on your platform.

02、We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

03、I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

04、If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

以上的亚马逊产品品牌侵权申诉模板仅作参考,需要正版联系智赢跨境。

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